Chubb Edwards is an established service provider of residential and business security solutions. Here you will find a compilation of the top Chubb Edwards reviews. Knowing the capabilities and performance of a security system is just one of the factors in choosing the right solution. Jay 360 helps you understand your home security needs and guides you in finding the right fit in value and cost.
Chubb Edwards 360 Degree Reviews
There are many Chubb Edwards reviews available online, but synthesizing the information remains the best way for the customer to get a balanced 360 view of the product. Jay360 offers the bottom line view, helping you to make the right choice.
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Here are what top web reviewers had to say about Chubb Edwards, along with Jay360 star ratings for the overall tone and experience of customers featured. Overall, we’d recommend customers be sure they understand their service agreements with the company and ensure each interaction with customer service representative is documented. Based on the variety of reviews surveyed there aren’t too many grievances about the product, which means it is reliable and continues to serve customers well. That being said, the overarching theme for Chubb Edwards is that there need for improvement in the customer service area. Here are the details from each of the sources we surveyed.
Google Reviews (GTA location)
Pros: There were a couple positive reviews that were briefly mentioning the memorable and appreciated experience they had with Chubb Edwards.
Cons: Chubb Edwards has made waves in the Greater Toronto Area by falling short in customer service in dealing with a number clients with Google accounts and spiteful keyboarding skills.
Rating (as of Nov 15,2016): 3.1/5
Verdict: Chubb Edwards takes a hit with the GTA market as they expand operations and acquire new customers in the midst of local companies closing shop. Customer service is a theme that we’ll see being raised as an area that leaves something to be desired.
A Secure Life Review
Pros: Great for the fire detection and response service.
Cons: Difficulties in billing and customer service experienced by past clients who used Chubb Edwards.
Jay360 Rating: 6/10
Verdict: With a solid BBB rating, Chubb Edwards offers stellar and industry renowned fire protection functionality with its products. Customers, however, have continued to experience challenges with billing and customer service representatives.
Pros: Knowledgable product specialists for certain regions in Canada like Ontario helped provide sound options and installation.
Cons: Customers felt the services and products they paid for were not worth their value, particularly with higher than expected markups, visitation surcharges, and lack of pricing transparency.
Verdict: At HomeStars.com we found a noticeable number of reviews (17) were dissatisfied with their service or value.
Better Business Bureau
Pros: Customers that were carried over from their local alarm monitoring service are in good hands, as one customer found his experience to be bumpy at first, but later smoothing out as Chubb Edwards addressed the concerns of a local business.
Cons: One customer had troubles with being charged for services that they didn’t know about earlier and also had difficulties working things out with customer service.
Jay360 Rating: 6/10
Verdict: At BBB.com Chubb Edwards was open to discussion with all complaints submitted, but most customers didn’t reach a complete conclusion.
A Quick Look at Chubb Edwards
Chubb Edwards has garnered acclaim for its lifetime warranty security and monitoring systems and has also had successful launches in fire detection. In Ontario Chubb Edwards proudly provides an end-to-end, comprehensive approach to fire and security risks that can address system design, production, installation, service, monitoring, and continuing customer care. Chubb Edwards operates out of 9 offices in Ontario, including Kitchener, Missauga, Ottawa, and others.
Here is what a recent customer had to say about the Jay360 team:
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Get Help with your Chubb Edwards System or Upgrade to Our Trusted Security Solutions
Chubb Edwards has seen many seasons of product and market success, but it seems that support and service are where customers are looking for more. Protect your most important people and assets whether at home or at work with the customer-focused service of Jay360. Jay 360 works with you to ensure we address each one of your security concerns and offer insights into angles you haven’t thought of before.
There are many more factors to consider when choosing and installing a security system. Jay 360 continues to help clients ensure their premise security, looking at all the different angles to provide you with peace of mind and comfort. You can rely on the knowledge and experience of Jay360 to provide you with the best home security solutions. We will recommend only the security products that meet your specific needs and budget.
Call on Jay360 to help you to choose and install the ideal security system to suit you and your needs, all at the very best value.